Terms and Conditions of Booking
1. THE HOLIDAY CONTRACT
Your holiday contract is between you and Richards Holiday Developments (Woolacombe) Limited, trading as Woolacombe Sands Holiday Park. For purpose of these terms and conditions, references to ‘the Company’, ‘we’, ‘us’ apply to Richards Holiday Developments (Woolacombe) Limited and references to ‘you’ and ‘your’ apply to you as the booker of the holiday and apply to every member of your party.
There will be a contract between you and us if:
• You book online and receive email confirmation.
• If you receive written confirmation from us.
• When you book over the telephone and the initial payment is taken.
The person making the booking becomes the lead party member and accepts liability for all party members. The lead party member must be over the age of 18 and must attend the booking. Only the lead person can make changes to a booking, which must be done in writing. We cannot accept bookings from anyone under the age of 18.
All persons staying at the Woolacombe Sands Holiday Park must be listed on the booking form. Any persons not listed are not permitted on the site.
If half or more of your party are aged between 17 and 25, you must tell us at the time of booking. We have the right to refuse group bookings, or not issue keys on arrival, if you have not told us these details.
Single sex parties of more than 2 require prior authorisation and are at the discretion of the management. There may be restrictions on the booking, including an extra damage deposit or a reduced capacity of an accommodation/pitch. Please check before booking to gain written authorisation, as refunds will not be offered for same sex parties that are booked and refused on arrival.
We do not accept bookings, or to allow anyone to visit Woolacombe Sands Holiday Park who is named on the Sex Offender’s Register and by making a booking, you are confirming that everyone named on your booking is not on the register.
Please note: all bookings are at the discretion of the management, and we have the right to cancel any bookings that we feel breach our terms and conditions.
Bookings made through third party agents, such as Groupon may be subject to additional terms and conditions. Please refer to your holiday booker for their terms and conditions.
2. FEES
Booking Fees
Caravan / Chalet / Cabins - £50 per unit per week or break
Touring/Camping - £30 per pitch per week / Full amount payable on daily bookings
Our Holiday Protection Plan must be added to your booking and paid with your initial booking fee if required; it cannot be added later.
Good Housekeeping Deposit
We reserve the right to request a £200 security deposit on arrival, which will be collected by credit card at Reception when checking in. Upon inspection of your holiday home following your departure, the held funds will be released, minus any applicable charges deemed necessary. In the unlikely event that your holiday home is damaged or not to your satisfaction when you arrive, it must be reported to Reception immediately to ensure they are resolved and that you are not held liable when vacating your holiday home. Partial monies of the refundable deposit may be held back if additional cleaning costs are incurred via our cleaning team for rubbish left behind and any items that are broken and not deemed as usual “wear and tear”.
3. HOW TO MAKE A BOOKING
Online bookings can be made instantly at www.woolacombe-sands.co.uk.
Discounts are available on-line (Subject to availability & cannot be used with any other offers or discounts).
If you wish to make a telephone booking, please telephone 01271 870569. Call charges apply.
4. PAYING FOR YOUR HOLIDAY
Holidays can only be confirmed as ‘booked’ when a booking fee is paid.
Bookings will be confirmed by email, showing the balance to be paid and the date payment should be made by (42 days before the start of your holiday, unless a special offer when it may be sooner). Any holidays not paid in full after 42 days before the start date of the holiday are liable to be cancelled and all monies are non-refundable. We have the right to do this and will not send reminders. Balances are not taken automatically, and may be paid over the phone, or online with our booking agent, or through your customer account.
Please note: If you are booking using any of our ‘Early Booking Discounts’ i.e., December 30% saver, January 25% saver or February 20% saver discounts, the due date will be sooner than 42 days prior to arrival. Please check your confirmation for the latest date you can make the payment. If the balance is not paid before or on that date, the discount will revert to the next available discount (if applicable) or full price. Reminders will not be sent.
By providing your email address you agree to receive your confirmations via email. We will also use your email address to send any relevant arrival information prior to your stay, and departure information after your stay. If you unsubscribe to our mailing lists after booking, you may not receive some information prior to arrival. Please email us for any information you may require.
Bookings made less than 42 days in advance must be paid for in full at the time of booking.
5. HOLIDAY PRICES
Prices quoted for holidays are live and are subject to change. We reserve the right to vary holiday specifications and prices without notice.
If booking directly with Woolacombe Sands Holiday Park, all facilities are included within the cost of the holiday with a few exceptions. Please call us should you wish to discuss the exceptions.
6. SPECIAL OFFERS
Special Offers are subject to availability at the time of booking and cannot be used with any other offer.
We will not refund any difference if you booked and paid a higher rate.
Please see our website for all special offers or subscribe to our newsletter to be the first to hear about any special offers or holiday discounts.
Please note: If you are booking using any of our ‘Early Booking Discounts’ i.e., December 30% saver, January 25% saver or February 20% saver discounts, the due date will be sooner than 42 days prior to arrival. Please check your confirmation for the latest date you can make the payment. If the balance is not paid before or on that date, the discount will revert to the next available discount (if applicable) or full price.
7. CHANGES TO YOUR BOOKING
Once there is a booking (contract) you cannot change or transfer the booking without authorisation from us. To change the details on your booking, you must inform us in the first instance where we will advise you of the procedure. Administration charges will be applicable, and refunds will not be processed if you do not have the Holiday Protection Plan, with qualifying reasons.
If you change your holiday to dates at a higher rate tariff, the difference in holiday costs must be paid. If you amend to a lower rate tariff, the holiday cost will only be reduced if the Holiday Protection Plan was taken out at the original time of booking.
8. HOLIDAY PROTECTION PLAN
The Holiday Protection Plans are not policies of insurance, nor do they replicate or cover all the features of a typical holiday insurance policy. If you require insurance cover for your holiday, then we advise that you contact a Financial Services Authority (FSA) regulated and authorized Insurance Broker.
Qualifying Cancellations:
- If we receive written confirmation of your holiday cancellation with qualifying reasons, more than 42 days before the holiday start date, we will refund:
The full amount paid, deducting the Holiday Protection Plan and a £15 admin charge. - If we receive written confirmation of your holiday cancellation with qualifying reasons, less than 42 days before the holiday start date, we will refund:
The full amount paid, deducting the Holiday Protection Plan, initial booking fee, and a £15 administration charge. - If we receive written confirmation of your holiday cancellation with qualifying reasons, less than 48 hours before the holiday start date, we will refund:
50% of the full price paid, minus the Holiday Protection Plan, initial booking fee, and a £15 administration charge.
If you do not take out our Holiday Protection Plan, regardless of reason of booking, or if the full and final balance is not received before 42 days before your holiday, then your holiday will be cancelled. No refunds will be given, and dates will not be changed.
9. IF YOU NEED TO CANCEL YOUR HOLIDAY
If you must cancel your holiday due to: -
- Serious injury, illness, death, jury service, maternity or redundancy to any member of your party named on your booking form and this can be fully substantiated and has arisen since you made the booking, then you are no longer liable for the balance of your booking.
- Illness, death or injury of a close relative and this can be fully substantiated and has arisen since you made the booking, then you are no longer liable for the balance of your booking.
If the Holiday Protection Plan is not taken at the time of Booking, we regret that the Full Balance is not refundable. The Holiday Protection Plan is only valid if the circumstances arise before you leave home for your holiday and you have qualified with the above conditions. The above will be considered for a refund, if they arose after your holiday was booked and this plan was taken out. If you need to cancel your holiday after 2pm on the day of arrival or during your stay, then we regret, we are unable to refund any monies.
The decision of the management on all claims is final. You are advised to take out separate Holiday Insurance cover for any other circumstances. Should you need to cancel or amend due to the reasons covered by the Holiday Protection Plan, please ensure that any supporting documents are also sent with your written confirmation, as we cannot action anything until this is received.
Consideration for Cancellation refunds can only be processed when taking out the Holiday Protection Plan at the time of booking.
Payments made with vouchers, credit notes, or ‘Free Holidays’ will not be credited or cannot be refunded.
10. CHANGING YOUR HOLIDAY DATES:
Call us immediately on 01271870569, to inform us that you wish to make changes to your booking dates. We must then receive written instruction of this immediately we suggest all correspondence are sent by emailing, [email protected]. Changes to your holiday dates can only be made before 7 days prior to your arrival date.
Date changes are charged at £20 per change and are subject to availability. Changes can only be made within the same holiday season. Holidays cannot be transferred to a different year unless you have purchased our Holiday Protection Plan.
If you have purchased the Holiday Protection Plan, date changes to your booking will be £15 per change.
If you change to a more expensive holiday date, the extra outstanding charges will be due 42 days prior to arrival, or immediately if the change is made less than 42 days prior to your arrival date or a special offer is selected that requires immediate payment. Any holidays changed to a cheaper period, will have the difference refunded minus the administration charge if the Holiday Protection Plan was added at the time of booking.
Please note all changes are subject to availability.
We must receive the written confirmation by the lead name on the booking and cannot action the date change until this is received. Should you need to cancel or amend due to the reasons covered by the Holiday Protection Plan, please ensure that any supporting documents are also sent with your written confirmation, as we cannot action anything until this is received.
11. HOW TO CANCEL OR AMEND:
Call us immediately on 01271870569, to inform us that you wish to cancel. We must then receive written instruction of this immediately, with any supporting documentation. We suggest all correspondence are sent by emailing [email protected].
We must receive the written confirmation (via email or post) by the lead name on the booking and cannot action the cancellation or amendment until this is received. Should you need to cancel or amend due to the reasons covered by the Holiday Protection Plan, please ensure that any supporting documents are also sent with your written confirmation, as we cannot action anything until this is received.
Please note: if you cancel your holiday, you are liable for the full cost of your booking. You will only be considered for a refund if you have the Holiday Protection Plan and qualifying reasons. We cannot refund guests without our Holiday Protection Plan.
12. CANCELLATION BY US:
If an accommodation or pitch becomes unavailable for whatever reason, we have the right to transfer your holiday to another accommodation that is of the same standard or better at no extra cost to you or refund your holiday in full. There will be no additional claim against us for either changing or cancelling your holiday.
Should Woolacombe Sands Holiday Park be used for an event such as a Sports Tour, we reserve the right to move or cancel your holiday accommodation to ensure the enjoyment of all, for the dates of that tour. There will be no other liability with Woolacombe Sands Holiday Park.
13. CANCELLATION OR CHANGE; OTHER
If your holiday is impacted by County, Country or World events such as a pandemic, Woolacombe Sands Holiday Park will not be liable. The outcome of the holidays affected will be at the discretion of the Directors of Woolacombe Sands Holiday Park. We advise that you take out a Holiday Insurance regulated by the FSA to ensure you are covered for such events.
Holidays impacted by the above that have been booked through third party agents are at their own discretional terms and conditions; however, our terms and conditions also apply.
From time to time, we may host external events where the organisers may use areas for group activities. We will endeavour to ensure you are pre-notified of such events, however we reserve the right to use all areas of the holiday park for such events without notice.
14. EXTERNAL AGENT HOLIDAYS
Holidays booked via external agents such as Groupon are subject to our terms and conditions, as well as their own. Please check with the agent you have booked with for further details.
Guests booking a short break through Groupon will be contacted by the holiday park via email shortly after a completed purchase. Further information such as contact details and party information will be required to complete the reservation.
Groupon purchases include accommodation and access to facilities only, extra items such as linen and towels may be purchased from the Holiday Park if required.
Groupon reservations are non-refundable. Date changes are charged at £20 per change and are subject to availability. If changing to a more expensive holiday date, the extra outstanding charges will be due immediately. Any holidays changed to a cheaper period will not be credited or refunded.
15. NUMBER OF GUESTS
Bookings cannot be accepted for more people to be accommodated in the holiday accommodation than the number for which it was designed.
Two bedroom units - maximum of 6 (4 adults only).
Three bedroom units - maximum of 8 (6 adults only).
In the event where these numbers are exceeded, we reserve the right to exclude or refuse entry to any or all the members of your party from our park if an alternative solution is not available without a refund.
16. ARRIVAL AND DEPARTURE TIMES
Keys to your holiday accommodation may be obtained after 4pm (2pm if you have a Platinum Caravan, Gold Caravan or Sea View Cabin) on the day of arrival and should be handed in by 10am on the day of departure, by which time your accommodation should be vacated.
Pre-booked pitches are available from 2pm on the day of arrival and must be vacated by 11am on the day of departure.
We regret that we will not be able to accommodate early arrivals during busy times. Customers waiting to book in may use the facilities on-site from 1pm on the day of arrival. On arrival, please book in at Reception.
We will not accept any arrivals later than 10pm unless by prior written arrangement and we do not allow pitching after 10.30pm.
Please note that a security barrier is at the park entrance - access to the park is restricted between the hours of 11.30pm and 7.30am. Any unauthorized entry will be treated as trespass and reported duly to the authorities.
Reservations will not be held after midnight on the day of arrival unless prior arrangements have been agreed with us. If you have not contacted us regarding a late arrival, we will assume the holiday is cancelled and no monies will be refunded.
17a. CARS AND CAR PARKING
Only 1 car per 2-bedroom unit, 2 per 3-bedroom unit and 1 car per pitch if camping or touring. All extra cars will be charged a nightly fee (we cannot guarantee extra parking at busy times).
Second cars in a 2 bedroom accommodation may need to be parked in designated parking areas away from the accommodation to ensure all guests have access to parking. This is particularly relevant to our Sea View Cabins.
We politely ask that high-sided vehicles do not block other guest views from their accommodation or obstruct other guests or staff in any way. We reserve the right to ask you to move any vehicle doing so to another suitable parking space on site to prevent the above.
You should comply with speed limits, parking and other traffic regulations whilst staying with us. All vehicle registrations are required to be given at check in and car stickers given at check in to be shown on the dashboard to show you are registered with us on site.
17b. CARS AND EV CHARGING
Electric Vehicle Charging
EV Charging is available on site and is chargeable by the hour. The EV Charging station is situated behind the clubhouse and is covered by CCTV.
For full details please see the EV Charging station. You must bring your own charging lead and follow the instructions on the EV charging station. To book your charging session or for more information please see Reception.
18. LINEN
The following extras may be booked, at the time of your booking. Any extras not pre-booked will incur a £1 administration charge per item if purchased from the Reception desk.
Please note: Linen is for the duration of your stay.
Single - 1 single sheet/l single duvet cover/1 pillow slip
Linen - Double - 1 double sheet/l double duvet cover/2 pillow slips
Beds made up on arrival – When hiring bed linen, for an additional charge we will arrange to have your beds made for you.
Any linen stolen or left damaged will be charged at the cost to us at that time.
19. COTS, HIGHCHAIRS & BED GUARDS
The following extras may be booked, at the time of your booking. Any extras not pre-booked will incur a £1 administration charge per item if purchased from the reception desk.
Travel Cot and Mattress (no bedding)
Highchair
Bed Guard
Any extras stolen or left damaged will be charged at the cost to us at that time.
20a. BOOKING EXTRA’S
The following extras may be booked/hired for an additional charge, at the time of your booking. Any extras not pre-booked will incur a £1 administration charge per item if purchased from the reception desk.
Towel – 1 Bath Towel per person per stay.
Starter Pack - bread, butter, milk, cereals, tea, coffee, sugar, toilet rolls, washing up liquid, dishcloth & scourer.
Doggie Holiday Pack - Dog Blanket, Dog Bowl (Collapsible), Rubber Dog Ball, Pedigree Dentastix, Travel Water Bottle and Doggy Poo Bags.
Extra Car – Only 1 car per 2-bedroom unit, 2 per 3-bedroom unit and 1 car per pitch if camping or touring. All extra cars will be charged a nightly fee (we cannot guarantee extra parking at busy times).
Any extras stolen or left damaged will be charged at the cost to us at that time.
20b. BOOKING EXTRA’S
Hot Tub
Some accommodation is offered with an optional hot tub. Please enquire before your stay.
Please note, this is an optional extra that is available to hire when booking your holiday.
Hot Tub Sea View Cabins - 2 Night Minimum.
Hot Tub Atlantic Platinum Caravans – Duration of stay only.
Hot tubs must be pre-booked and due to preparation time cannot be booked on arrival.
If we need to drain and refill your hot tub due to no fault of ours during your stay, you will incur a £50 service charge.
For full Hot tub terms and conditions please email [email protected].
Hot tub terms and conditions are a condition of booking, the hot tub cannot be used without reading and signing the hire agreement.
21. CARAVAN, CHALET, CABIN & COTTAGES GENERAL CONDITIONS
Any lost keys may be subject to a £25 loss of keys fee.
We, respectfully, request that you leave your holiday home in the condition that you found it. We reserve the right to charge for breakages, damage or missing items, which may be deducted from your Good Housekeeping Deposit using the Credit Card details provided on arrival. If units are left in a poor condition any future bookings will be at the management’s discretion.
Only the persons named on the booking form will be entitled to occupy the booked accommodation. Any persons found in accommodation without prior consent will be asked to vacate the premises.
22. CAMPING AND TOURING GENERAL CONDITIONS
Half-day stays are subject to availability (11am - 8pm) - please telephone or check tariff for rates.
Extra cars, tourers, motorhomes or tents are not allowed on the same pitch. Extra cars can be pre-booked and charged the nightly rate, parking is in the designated parking areas. Exceptions are a small car being towed by a motorhome.
Tourers, motorhomes and tents must all have their own pitch, and be paid for as per the tariff. If an extra pitch is required but is not booked in writing at the time of the original booking, then the extras will not be allowed or guaranteed close to your original booking. Please refer to the specific requirement fee regarding booking pitches together, especially if the bookings are made in separate names.
We reserve the right to ask customers to move tents/tourers/awnings or cars if they are extras or if they are encroaching on another person’s privacy. All pitches are subject to availability. Only the persons named on the booking form will be entitled to occupy the booked pitch. Please notify any alterations via email. Any persons found on site without consent will be asked to vacate the premises.
Toilet and shower blocks are cleaned scrupulously throughout the day by male and female attendants. Extra care is given during busier & cautious times; however, it is inevitable heavy use will result in the possibility that the toilets and shower cleanliness may vary from time to time. We politely ask that if this is the case, the toilet block in question is reported to the reception immediately. Toilets and showers are used at your own risk, and we politely state that these are a public amenity that will be used by several guests.
23. MAXIMUM CAPACITY ON YOUR PITCH
Touring/Camping pitches are for families of up to 6 people only (maximum of 4 adults). Touring/Camping pitches are for Touring van, awning + 1 car, or for Motorhome + awning or Caravanette + awning or for 1 Tent + 1 Car.
In the event where these numbers are exceeded, we reserve the right to exclude or refuse entry to any or all the members of your party from our park if an alternative solution is not available.
24. PITCH SIZES
Please notify us in writing if your tourer or motorhome is over 24ft foot long.
Our largest pitches will allow a 6-8 berth tent. Please call before booking to request pitch sizes if you are unsure.
We will not be held responsible for any tent not fitting on a pitch if it is over a 6-berth standard tent.
25. MINIMUM BOOKING
Pitches may be subject to a minimum pre-bookable number of days. Please check when booking.
We also reserve the right to accept on-spec campers and tourers for a minimum of a 2 or 3-night stay during the busy periods, at our discretion.
All bank holidays are subject to a 2-night minimum stay.
26. CAMPING AND TOURING – VOLTAGE
Electric Hook-ups: - Supply is 240 volts - 10 amps (approx. 2 kilowatt) and connectors must comply with British Safety Standards. The Management does not accept any responsibility for any damage or accident arising from the use of unsuitable electrical equipment or from overloading with equipment over 10 Amps (2 kilowatt).
27. KID’S CLUB
Facilities, Woolly Bear Kid’s Club and use of the swimming pools are included in the price. All members and their guests must agree to abide by the Club Rules (a copy of which is available in Reception).
The Kid’s Club is operated from the beginning to the end of the season inclusive. We have the right to change or cancel these clubs without prior notice.
The Kid’s Club is run during advertised hours. Please see the only ‘During your stay’ page for relevant information.
The children’s play areas and activities are run strictly under parental supervision only and all children must always be accompanied in the clubhouse, arcades and during kid’s clubs.
28. SWIMMING POOL OPENING TIMES
The Indoor Swimming Pool is open from the beginning to the end of the season inclusive. The outdoor pool is open subject to management discretion.
All non-swimmers and Children under 16 must be accompanied by an adult (over 18) in the pool. The management cannot be held responsible for any accidents or injury incurred in or around the swimming pool area. We do not employ lifeguards.
Coded Access is always operational on both swimming pools to conform with Health & Safety Regulations. Please do not give your code to under 16’s or any other person.
The management cannot be held responsible for any injury to persons or loss or damage to their property.
The management reserve the right to close the swimming pools with no notice when adhering to the PWTAG legislation. Please ask to see our NoP and EAP for further information.
29. PARENT RESPONSIBILITY
Children always need to be accompanied by an adult, particularly when in Woolly Bears Kids Clubs or when using the facilities on site. We reserve the right to refuse any child from using the facilities if there is not an adult present. Children should follow instructions given by the staff however the full responsibility is in the hands of the parent or guardian.
30. GROUP BOOKINGS
Group bookings are at the discretion of the management. Please arrange in advance to avoid disappointment. We do not accept unaccompanied teenagers.
31. BEHAVIOUR ON SITE
The management reserve the right to refuse accommodation, or to terminate the booking without compensation, in the case of any person or persons causing a disturbance of the peace. We also reserve the right to refuse or terminate a booking for any other reason the management sees fit.
The use of Drones on-site is strictly prohibited unless authorised by the Managing Director and valid insurance certificates can be produced. Use of drones without permission will be interpreted as disturbance of the peace.
32. GUESTS WITH SPECIAL NEEDS
Please let us know at the time of booking should you have any questions or special requirements; we will do our best to try and assist you. If we are not made aware of any requirements in advance, we cannot be held accountable if the park or accommodation is unsuitable. We are situated in the valley, and so the site is on a hill with some uneven terrain.
33. SPECIAL REQUESTS
Please note that we cannot guarantee a particular pitch or unit without the Specific Requirement Fee. We will endeavour to comply with customer's requests but will not be held responsible if the pitch or unit allocated is not the one requested. An accommodation number or pitch number can be requested. To lock this in and guarantee that number, please add the specific requirement fee. Any bookings without this charge will not be guaranteed the number requested.
We reserve the right to alter pitches or units without notice, if a specific requirement fee has been charged, and we move your booking, we will refund the charge.
If a unit or pitch becomes unavailable for any reason, we will transfer your holiday at no extra cost to another acceptable unit/pitch.
34. DOG OWNERS INFORMATION
Dogs are welcome in pet friendly accommodation/pitches and must always be kept on a lead and under control on the site and in all public building areas.
Dog owners must adhere to signs in public areas.
Dogs always remain the responsibility of their owners and special areas are provided for their exercise. Please be mindful to remove any pet fouling’s that are harmful to other people. Any pet owner ignoring this, may be asked to leave the site.
Dogs are not permitted in the swimming pools and on-site shop, unless they are an assistance dog.
We reserve the right to refuse certain breeds including all dogs listed in the Dangerous Dog Act 1991. Dogs should only be left in the accommodation if they are not distressed to ensure there is no disruption to others staying on site. Dogs are not permitted in the shop and the surroundings of the indoor and outdoor swimming pool.
35. DOG-FRIENDLY ACCOMMODATION
Dogs in accommodation should be pre-booked – Maximum 2 dogs per unit.
Dogs on touring/camping pitches should be pre-booked – Maximum 3 dogs per pitch.
36. ASSISTANCE DOGS
Guide Dogs or Registered Dogs belonging to those with a registered disability are permitted in all accommodation types free of charge. We cannot guarantee to customers with allergies that a registered Guide Dog has not been in an accommodation type usually listed as Pet Free, nor can we accept any liability for any suffering which may occur as a result of a registered dog being previously present.
37. DAMAGES CAUSED BY A DOG
We reserve the right to charge for any damage caused by pets in accommodation, howsoever caused. We reserve the right to charge £100 for a specialist clean if customers take a pet into a pet-free caravan.
38. OTHER PETS
We do not accept cats, birds, rabbits or any other pets. Any accommodation that brings an unregistered pet will be liable for a £150 cleaning and damages charge.
39. SELLING ALCOHOL
Alcohol can only be sold to those of 18 years of age and over. Staff will challenge any persons who look younger than 25 years of age. A valid driving license, provisional license or passport are the only forms of identification that can be used as proof of age.
40. SMOKING
It is illegal to smoke inside an enclosed public building. E-cigarettes are also not permitted inside enclosed public buildings. We have outside smoking areas on site. Please ask staff for direction. Smoking in our accommodation is not permitted; unfortunately, we cannot guarantee that any accommodation has always been smoke-free.
We reserve the right to charge an extra cleaning fee of up to £500 should we find that you have smoked in a holiday home during your stay.
41. CCTV
Visual and audio CCTV is operational on the site and in most public buildings including the swimming pools and is kept in line with the current Data Protection Act.
All staffing areas are also covered by CCTV, which they are informed of in our employee handbook.
42. AVAILABILITY OF FACILITIES
We will make every effort to ensure all facilities advertised are available during your stay. However, we will not be held responsible should facilities become unavailable due to reasons outside of our control (including the weather). Should we need to close temporarily, or long term facilities are not available, we will not be liable to you.
Entertainment advertised is correct at the time of going to print or being updated online. Occasionally entertainment may need to change due to unforeseen circumstances outside of our control. We will not be held liable to you should this happen.
The clubhouse has a capacity set by local authorities. Please arrive early to avoid disappointment, as, during busy times, the clubhouse becomes extremely busy.
We will do our utmost to ensure all facilities are available, however, if, for reasons outside of our control we cannot offer you any of our advertised facilities, we will not be held liable to you. We will endeavour to give you as much notice as possible regarding any facility closure, however, sometimes this is not possible.
Holiday costs are for the holiday accommodation you have booked. If facilities are closed, we will not be held liable to you for a part or full refund of your holiday cost.
Due to social distancing during the COVID-19 pandemic, we reserve the right to ensure Government regulations are followed by reducing capacities and use of facilities. Some activities and facilities may need to be pre-booked on a first come basis during these times. We will not be held liable if these sessions become fully booked.
Please note: Due to all our accommodation being centrally heated, we may have removed the use of gas fires in some accommodation in a bid to contribute towards climate control.
43. WI-FI
We are currently upgrading our Wi-Fi provision. Wi-fi is free of charge in our Clubhouse using password 'WoollyBear'. This service may also be used from some holiday homes and camping/touring pitches; however, accessibility and signal strength will vary across the Holiday Park. Wi-Fi access is not guaranteed or included in the cost of your holiday package.
44. MARKETING AND SOCIAL MEDIA
On a regular basis, photos and videos are taken for marketing and special promotion purposes and may be used for brochures, social media pages including Instagram, Facebook, Twitter and You-Tube or our website.
If you do not wish yourselves or any of your party to appear in any of these then please notify us immediately.
45. DATA PROTECTION & PRIVACY
The information taken at time of booking is required to be collected for the purposes of processing your reservation with us. We may also disclose your data to CampStead Ltd who may contact you, inviting you to complete a questionnaire and review regarding your stay at our park.
Personal data given to us in connection with your booking is held securely on our computer systems in accordance with the Data Protection Act 1998 and by providing us this information you are deemed to accept this and to have the consent of all members of your party to this. We can only discuss and action any booking changes with written authorisation from the lead party member (name on booking).
This information is kept, helping us improve our service to you and to provide you with information about your holidays via email.
If you have registered to receive our newsletter then we will contact you by email, to keep you informed of our latest news and offers. If you would prefer not to receive this information from us, please ‘unsubscribe’ to the email you receive which will stop any future correspondence.
46. LOYALTY CARDS AND SEASONAL PITCH CARDS
Loyalty Cards and Seasonal Pitch Cards always remain the property of Woolacombe Sands Holiday Park. We reserve the right to recall all cards at any time and stop any discounts for any reason the management sees fit without notice. Cards are only to be used by the person listed on the booking the card is assigned to.
47. SUPERMARKET DELIVERIES
We regret Supermarket-Chain or food & drink deliveries are not permitted on site. Any unauthorised vehicles entering Woolacombe Sands Holiday Park will be immediately asked to leave, at no responsibility of loss of groceries, to Woolacombe Sands Holiday Park.
48. VAT
All prices quoted include V.A.T. at the current rate.
49. INJURY, LOSS, THEFT OR DAMAGE TO PROPERTY
Woolacombe Sands Holiday Park accepts no liability for injury to persons, or loss, theft or damage to their property, however caused.
Refunds will not be given on site. Refunds will not be given for inclement weather or curtailment of stay. Please refer to the ‘Complaints’ section regarding customer complaints. The decision of the management is final. Please refer to the Holiday Protection Plan for cancellations.
Richards Holiday Developments (Woolacombe) Ltd - (Woolacombe Sands Holiday Park) will not be held responsible for any injury to person, loss or damage of their property.
Any left property (lost property) will be logged into the 'Lost Property' system for collection up to 1 month after it is found. Items can be sent to customers at a cost to the customer.
Woolacombe Sands Holiday Park will not be held responsible for any property left on site or in any accommodation.
50. AREA OF OUTSTANDING NATURAL BEAUTY & ACCESS
Woolacombe Sands Holiday Park is sited in an area of Outstanding Natural Beauty, where we have a duty to ensure the park is kept in as natural state as possible. Please note some roads do not have tarmac due to restrictions and may be uneven. Please take care when on site and be mindful that some areas will become slippery when wet or uneven.
Woolacombe Sands Holiday Park is on the side of a Valley and therefore a terraced site to ensure stunning countryside and beach views are maximised. If you have a disability or mobility issues, please contact us prior to your stay so that we can accommodate any special needs or requests.
Our wheelchair accessible caravans are on Avenue 2 which has access to the main facilities excluding the play park.
51. WANEY EDGE COTTAGES
Please note our Waney Edge Holiday cottages are 6 detached bungalows approximately 500 yards off the main site. There is a countryside footpath that connects the cottages to the main site. Please note that this path is on grass and uneven surfaces that may become slippery when wet.
Mobile phone reception is limited at the Waney Edge Cottages. Some cottages have no mobile reception (dependant on the provider).
Wi-Fi is not accessible when staying in the Waney Edge Cottages.
52. COMPLAINTS
If you have an issue before your stay, please email [email protected] for the attention of the Manager.
In the event of any complaints or dissatisfaction with any matters under our control during your stay (including cleanliness, missing items, broken items or site location), please report them immediately to the main reception desk (or the clubhouse manager if the reception is closed), so that we have the opportunity to rectify any problems or issues at the time. If the main clubhouse is closed, emergency contact telephone numbers (which are operated 24/7) are on the clubhouse door (these do change nightly).
Any non-emergency maintenance issues reported after 8pm, will be rectified at 8am the following morning.
Any claims made outside of your holiday period that we have not been made aware of will not incur any liability on our part.
If you felt the reported matter was not dealt with to your satisfaction during your stay and wish to contact us, please do so within 7 days of returning home from your holiday, For the Attention of the Manager. We will respond to all written correspondence within 28 days of receipt.
53. WOOLACOMBE SANDS HOLIDAY PARK INFORMATION
All information is correct at the time of going to press. All Terms & Conditions are subject to change at any time without notice.
Our Terms & Conditions are also available to view or download at www.woolacombe-sands.co.uk
Email: - [email protected]
Woolacombe Sands Holiday Park
Beach Road
Woolacombe
North Devon
EX34 7AF
Telephone: 01271 870569
Directors: - N.E McCormick, P.J. Richards & J.A. Richards.
Richards Holiday Developments (Woolacombe Ltd).
Registered in England No. 570389 VAT Reg No. 143939742.