We collect personal information from you when you make a booking with us online, over the phone or via the post.
We collect the following information from you in order to process our orders:-
- your name and address
- your delivery address (if different to above)
- your credit or debit card number, expiry date and security code (these are not kept on file).
- your contact telephone number in case we need to call you.
- Your Email address
Our booking provider is called In-site, and their privacy statement can be viewed here.
USE OF INFORMATION
We use the information we collect about you to process orders, deal with any enquiry and/or to confirm your holiday.
Your credit card details are taken through a secure process for processing by your card provider, our card processor and our bank.
We will no longer assume that you would like to receive promotional information from us, and to do so you must sign up to our newsletter with a double authentication process. Please click here.
We will not share your information with anyone and you can ‘opt out’ at any time.
The information collected about you will not be used for any other purposes and will not be sold or otherwise disclosed to any other organisations, unless required by law, except our successors in title. If we transfer ownership or management of the Site to a third party we may also transfer your data to such third party, provided such third party agrees to observe this policy.
LINKS TO OTHER WEBSITES
COLLECTION OF ANONYMOUS INFORMATION
We sometimes collect anonymous information from visits to our site to help us provide better customer service. For example, we keep track of the domains from which people visit and we also measure visitor activity on this Web Site, but we do so in ways that keeps the information anonymous. We use the information that we collect to measure the number of visitors to the different areas of our Web Site, and to help us make our Web Site more useful to visitors. This includes analysing these logs periodically to measure the traffic through our servers, the number of pages visited and the level of demand for pages and topics of interest. The logs may be preserved indefinitely and used at any time and in any way to prevent security breaches and to ensure the integrity of the data on our servers.
We do not give visitors to our Site the option of using a secure transmission method to send us their personal data, unless otherwise indicated. Accordingly, your attention is drawn to the fact that any information carried over the Internet is not secure; information can be intercepted, lost, redirected, changed and read by other people. We do not, to the maximum extent permitted by law, accept any liability for any virus or similar destructive code which computer equipment and/or software used by you may suffer as a result of your accessing our website and/or any other communication via the Internet between you and us.
It is your responsibility to scan what you choose to download from our web site to ensure that it is free of such items as viruses, worms, Trojan horses and other similar destructive code.
However, we acknowledge your trust and are committed to protecting the information you provide to us. To prevent unauthorized access, maintain accuracy and ensure proper use of information, we have employed physical, electronic and managerial processes to safeguard and secure the information we collect online.
All those who have access to and are associated with the processing of personal data are obliged to respect the confidentiality of our visitors’ personal details.
FEEDBACK, INCLUDING COMMENTS, QUESTIONS AND COMPLAINTS
If you do not receive a response to your inquiry relating to our privacy practices – or if you feel your inquiry has not been satisfactorily addressed, please contact:
THE INFORMATION COMMISIONER
Tel: 08456 306060
Fax: 01625 524510
DX: 20819 Wilmslow
When you send us, or provide us with personal information via email (that is, in a message containing a question or comment, or by filling out a form that emails us this information) or via telephone (freephone 0800 454 970), we use it to respond to your requests.
If you email us, or give us your email address, we will keep a record of it. We may use it to contact you, unless you ask us not to do so. We will not give your email address to any unauthorised third parties.
Neither we nor any of our affiliates, directors, employees or other representatives will be liable for losses arising out of or in connection with the use of this web site.
We are only providing this web site and its contents on a “as is” basis and we make no (and expressly disclaim all) representations and/or warranties of any kind with respect to this web site or its contents including without limitation warranties of merchantability and/or fitness for a particular purpose. In addition we do not represent or warrant that the information accessible from or via this web site is accurate, complete or current.
The limitations of liability in relation to this web site apply to all damages of any kind, including, without limitation, compensatory, direct, indirect or consequential damages, loss of data, income, production or profit, loss of or damage to property and claims of third parties.
The limitations of liability in relation to this web site do not limit our liability to the extent that it cannot be limited and/or excluded by applicable law.
You are liable for any telephone charges and any charges made by your internet service provider as a result of your use of the internet service.
Any rights not expressly granted by us are reserved.
Issue 1 – April 2018.