Our Privacy Policy
Woolacombe Sands Holiday Park respect your privacy and are committed to protecting it. We provide this Privacy Policy to inform you of our policy and practices and of the choices you can make about the way your information is collected and used. We are changing the way in which we treat your data to ensure we are compliant with the GDPR changes that came in effect on 25th May 2018.
This Privacy Policy applies to the site accessible from www.woolacombesands.co.uk (the”Site”) and data we receive from you via this site. We ensure that any personal data received will be processed in accordance with the principles of the Data Protection Act 1998 and the policy set out below. Links provided within the Site are not covered by this Privacy Policy.
DATA COLLECTED
We collect personal information from you when you make a booking with us online, over the phone or via the post.
We collect the following information from you in order to process our orders:-
- your name and address
- your delivery address (if different to above)
- your credit or debit card number, expiry date and security code (these are not kept on file).
- your contact telephone number in case we need to call you.
- Your Email address
Our booking provider is called CampManager, and their privacy statement can be viewed here.
SALES & REFUNDs
When on site sales and refunds are through our card provider 'DOJO' - please contact us directly for more details.
Our refund policy is available in our terms and conditions.
USE OF INFORMATION
We use the information we collect about you to process orders, deal with any enquiry and/or to confirm your holiday.
Your credit card details are taken through a secure process for processing by your card provider, our card processor and our bank.
We will no longer assume that you would like to receive promotional information from us, and to do so you must sign up to our newsletter with a double authentication process. Please click here.
We will not share your information with anyone and you can ‘opt out’ at any time.
The information collected about you will not be used for any other purposes and will not be sold or otherwise disclosed to any other organisations, unless required by law, except our successors in title. If we transfer ownership or management of the Site to a third party we may also transfer your data to such third party, provided such third party agrees to observe this policy.
LINKS TO OTHER WEBSITES
Parts of our Site contain links to third party websites for your convenience and information. If you use these links, you will leave the Site. When you access a third party site, please understand that we do not control the content and are not responsible for the privacy practices of that site. We suggest that you carefully review the privacy policies of each site you visit. This Privacy Policy does not cover the information practices of those third party websites linked to our Site.
COLLECTION OF ANONYMOUS INFORMATION
We sometimes collect anonymous information from visits to our site to help us provide better customer service. For example, we keep track of the domains from which people visit and we also measure visitor activity on this Web Site, but we do so in ways that keeps the information anonymous. We use the information that we collect to measure the number of visitors to the different areas of our Web Site, and to help us make our Web Site more useful to visitors. This includes analysing these logs periodically to measure the traffic through our servers, the number of pages visited and the level of demand for pages and topics of interest. The logs may be preserved indefinitely and used at any time and in any way to prevent security breaches and to ensure the integrity of the data on our servers.
INFORMATION SECURITY
We do not give visitors to our Site the option of using a secure transmission method to send us their personal data, unless otherwise indicated. Accordingly, your attention is drawn to the fact that any information carried over the Internet is not secure; information can be intercepted, lost, redirected, changed and read by other people. We do not, to the maximum extent permitted by law, accept any liability for any virus or similar destructive code which computer equipment and/or software used by you may suffer as a result of your accessing our website and/or any other communication via the Internet between you and us.
It is your responsibility to scan what you choose to download from our web site to ensure that it is free of such items as viruses, worms, Trojan horses and other similar destructive code.
However, we acknowledge your trust and are committed to protecting the information you provide to us. To prevent unauthorized access, maintain accuracy and ensure proper use of information, we have employed physical, electronic and managerial processes to safeguard and secure the information we collect online.
All those who have access to and are associated with the processing of personal data are obliged to respect the confidentiality of our visitors’ personal details.
FEEDBACK, INCLUDING COMMENTS, QUESTIONS AND COMPLAINTS
We value your comments and opinions. If you have any comments, questions or complaints about us or about our use of your information or about this online Privacy Policy, please contact us.
If you do not receive a response to your inquiry relating to our privacy practices – or if you feel your inquiry has not been satisfactorily addressed, please contact:
THE INFORMATION COMMISIONER
Wycliffe House,
Water lane,
Wilmslow,
Cheshire
SK9 5AF
Tel: 08456 306060
Fax: 01625 524510
DX: 20819 Wilmslow
Web: www.dataprotection.gov.uk
Email: [email protected]
When you send us, or provide us with personal information via email (that is, in a message containing a question or comment, or by filling out a form that emails us this information) or via telephone (freephone 0800 454 970), we use it to respond to your requests.
If you email us, or give us your email address, we will keep a record of it. We may use it to contact you, unless you ask us not to do so. We will not give your email address to any unauthorised third parties.
CHANGES TO THIS PRIVACY POLICY
Please note this Privacy Policy will change from time to time. We expect most such changes to be minor, but there may be changes that are more significant.
Regardless, we will post those changes on this page and, if the changes are significant, we will also provide a more prominent notice. Each such version will be noted at the top of the page. Prior versions of this Privacy Policy will be kept in an archive for you to view.
GENERAL DISCLAIMERS
Neither we nor any of our affiliates, directors, employees or other representatives will be liable for losses arising out of or in connection with the use of this web site.
We are only providing this web site and its contents on a “as is” basis and we make no (and expressly disclaim all) representations and/or warranties of any kind with respect to this web site or its contents including without limitation warranties of merchantability and/or fitness for a particular purpose. In addition we do not represent or warrant that the information accessible from or via this web site is accurate, complete or current.
The limitations of liability in relation to this web site apply to all damages of any kind, including, without limitation, compensatory, direct, indirect or consequential damages, loss of data, income, production or profit, loss of or damage to property and claims of third parties.
The limitations of liability in relation to this web site do not limit our liability to the extent that it cannot be limited and/or excluded by applicable law.
You are liable for any telephone charges and any charges made by your internet service provider as a result of your use of the internet service.
Any rights not expressly granted by us are reserved.
Issue 2 - May 9th 2024