Pre-Arrival FAQ's

Check in time is either 2pm or 4pm depending on your grade of accommodation. Keys to accommodation will not be issued until the specified check in time. Please do not arrive any earlier than 1pm as we sadly will not be able to allow you on site. This will help to reduce the cross over of leaving guests, staff and arriving guests. Please note: On arrival there is a 'Booking In' parking bay just shortly after the entrance. Please park here and walk down to Reception.

If you do arrive in Woolacombe before 1pm, there are 3 large car parks to choose from (Parkins Estate beach car parks, and Marine Drive car park), and plenty to do in the area. Keys to accommodation will not be issued until the specified check in time.

As mentioned above, we sadly will not be able to allow you on site until 1pm. We understand that you want to get your holiday started; however, we will be busy with departing guests and preparing for your arrival.

When you arrive, please check in at Reception with your full name and booking reference. Our team will confirm your details; therefore, please ensure you have all your relevant information to hand, i.e. car registration. If you have booked a holiday home, our Reception team will retain a £200 Good Housekeeping deposit from a credit/debit card of your choice when you arrive. Keys to accommodation will not be issued until the specified check-in time.

Monday, Friday and Saturday's reception is open until 10pm.  If you think you will arrive after 10pm, please call the Booking Office who will arrange for your check-in information to be left behind the bar, and you shall head there to get your keys/pitch number. Please note; for Touring & Camping bookings, check-in must be no later than 10.30pm to ensure as little disturbance as possible to other guests, and self catering no later than 11pm. Unfortunately we cannot permit arrivals after 11pm.

You can park your car next/near to your accommodation. Please ensure you know your vehicle registration number so we can register your car when we check you in. 2 bedroom accommodations are allowed 1 car parking space free of charge and 3 bedroom accommodations are allowed 2 car parking spaces free of charge. If you need to register any additional cars, this will cost £5 per car per night prior to arrival or £6 per car per night on arrival, and will need to be parked in one of our car parks.

Log in here to add an additional car. 

We cannot wait to make wonderful holiday memories here with you. Please click here for 'What's on' during your stay.

We provide the duvet and the pillows but not the bed linen. Please see below a list of optional extra items that can be added:

Single Linen
Double Linen
Bed Making on Arrival (all beds apart from the sofa bed)
Towels
Starter Packs - includes tea, coffee, sugar, butter, bread, milk (choose your own bread and milk), cereals, toilet rolls, washing up liquid, scourer and dish cloth
High Chair/Cots/Bed Guard
Prosecco or Champagne on arrival
Birthday Decorations

You can add these extras to your booking by logging in here. Log in using your Booking Number and Surname and this will show you a breakdown of your booking.  At the top of the page select 'Add Extras' and you will be able to add the extras you require and make a payment for these. You can do this up to 2 days before your check-in date. It is as simple as that!

Please note any later than 2 days, you will not be able to add any extra items to your booking and you will need to purchase linen or towels at Reception on arrival. 

Please note that linen, towels, high chairs and cots that are hired on arrival will incur a surcharge of £1. 
You will not be able to purchase these at Reception. We ask that once you are in your accommodation, please call reception to add these to your booking and we will take payment over the phone. House Keeping will deliver this to you safely. We cannot make beds once you have arrived.

Not at all! Call us so we can discuss your options and the cost.

No, if there is a particular accommodation number you would like, please call us and we will have a look to see if this is available. There will be a £20 charge added to your booking called the Specific Requirement Fee and this will ensure you are guaranteed that particular accommodation or pitch. This is subject to availability. 

Requests without the Specific Requirement Fee are not guaranteed. 

The kitchen has a family sized cooker, fridge with freezer compartment and microwave. They are equipped with a flat screen TV, crockery, cutlery and cooking utensils.  If any are missing when you are staying with us, please let us know and we can get these to you as soon as possible. Some accommodation, including our new Gold and Platinum ranges have full sized fridges and freezers.

For more information on your accommodation, please click here.

If you are looking to extend your stay, please call us or pop to Reception and we can have a look at availability for you.

Click here for details on dog-friendly attractions, walks, Woolacombe beach and links to help you get the best out of your dog-friendly holiday. Please note; you must inform us if you are bringing a dog, so that we can ensure you are in a pet-friendly accommodation. If we are not informed that you are bringing a dog, and your accommodation is a pet-free grade, we will not be able to permit you to holiday.

There is a shop within the holiday park that sells everything you could need from fresh fruit and veg, frozen foods, camping and touring items, dog items, bakery, 'free from' range, takeaway food options such as breakfast options, jacket potatoes, pizza's! Yum! All at competitive prices.

For more information about our fantastic shop with competitive rates, please click here. If you have any questions regarding any products in the shop, please call our lovely staff on 01271 870569, option 2.

Please note we DO NOT allow supermarket deliveries on-site. 

If you could kindly email us to let us know and we can then discuss your options. We do need confirmation of your cancellation in writing please.

Please ensure you check out by 10am by handing your keys into Reception or by posting them into the metal key drop box which is located outside Reception. If you are staying on one of our camping or touring pitches, we politely ask that you vacate your pitch by 11am. There is no need for camping or touring guests to check out at Reception.

Subject to availability, you can pre-book an early check in from 8am if camping/touring or from 12pm if staying in one of our self-catering holiday homes.

Camping and Touring - £15 from 8am
Self-Catering Holiday Homes - £30 from 12pm

Please contact our Bookings Team on 01271 870569 or email [email protected] to arrange.

Subject to availability, you can pre-book a late check out until 8pm if camping/touring or until 6pm if staying in one of our self-catering holiday homes.

Camping and Touring - £15 until 8pm
Self-Catering Holiday Homes - £30 until 1pm
Self-Catering Holiday Homes - £60 until 6pm

Please contact our Bookings Team on 01271 870569 or email [email protected] to arrange.